Start with the piece, not a perfect drawing
You do not need cabinet-shop plans to start a request. Send the type of piece, rough dimensions, where it will live, and how you plan to use it.
Photos help. A picture of the room, an older piece you want to match, or a quick sketch can save several emails. If you like a past Wood Dust piece, send that link too.
The first review checks fit, material, and timeline
Some requests fit the shop well: small furniture, decor, boards, frames, repair conversations, and pieces you want to request again from the portfolio or product archive.
The first review looks at wood choice, joinery, finish, pickup or shipping limits, and whether the schedule works. Large built-ins, rushed work, or projects needing site installation may need a different specialist.
Quotes come before payment
Ready-made products use Square checkout links from the shop. Custom work starts with a quote so the size, material, finish, and labour make sense before money changes hands.
After the scope is clear, payment can happen through a Square invoice or another Square-hosted payment path. The website does not store card details.
Good request notes get better answers
Include measurements, deadline, budget range if you have one, wood preferences, finish expectations, and anything the piece needs to avoid. For repairs, include photos of the damage and the whole item.
If the request comes from a gift idea, say who will use it and how. A host gift, a wedding board, a desk object, and a memorial piece all need different decisions.